General Questions
What is OK Deal Look?
Vendora is an online marketplace that connects you with independent brands, small businesses, and creators from around the world. Shop unique, high-quality products all in one place.
What products can I find on OK Deal Look?
OK Deal Look offers products across different categories, including fashion, clothing, accessories, electronics, home and lifestyle products, kids’ products, and other items offered by our sellers. Product availability may vary depending on the seller and current inventory.
Do I need an account to place an order?
You may be able to browse products without creating an account. Depending on the available checkout options, you may be able to place an order as a guest or create an account to make future purchases easier and manage your orders more conveniently.
What makes OK Deal Look different from other online marketplaces?
Orders & Payments
How can I place an order?
To place an order, browse the products available on OK Deal Look, select the product you want to purchase, choose any available options such as size, color, or quantity, and add the item to your cart. Proceed to checkout, enter your delivery information, select an available payment method, and complete your order.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible after placing the order. We will try to accommodate your request, but changes or cancellations may not be possible once an order has been processed, packed, or shipped.
What payment methods do you accept?
Available payment methods may vary depending on your location and the options provided at checkout. The payment methods available to you will be displayed during the checkout process.
How do I know that my order has been successfully placed?
After successfully placing an order, you should receive an order confirmation with your order details. If you do not receive a confirmation, please check your email or contact our support team with the information you provided during checkout.
Shipping & Delivery
Where does OK Deal Look deliver?
OK Deal Look provides delivery according to the locations supported by our sellers and delivery partners. Available delivery locations and shipping options are displayed during the ordering process where applicable.
How long will my order take to arrive?
Delivery times may vary depending on the product, seller, destination, availability, and shipping method. Some products may be dispatched at different times, so delivery times can vary between orders.
Can I track my order?
Yes. Once your order has been processed and shipped, you can use the available order tracking option on OK Deal Look to check your order status. Please keep your order number available when tracking your order.
Can I receive multiple products in separate packages?
Yes. Since OK Deal Look is a marketplace with products from different sellers, items purchased in the same order may sometimes be shipped separately and may arrive at different times.
Returns, Refunds & Exchanges
What is OK Deal Look's return policy?
Eligible products may generally be returned or exchanged within 30 days of receiving the order, provided the product meets the applicable return conditions. Products should normally be unused, undamaged, and in their original condition with applicable packaging, tags, and accessories.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible. We may request your order details and photos or videos of the product and packaging so that we can review the issue and provide an appropriate solution.
When will I receive my refund?
Once an eligible returned product has been received and reviewed, an approved refund will be processed using the applicable payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Can I exchange a product?
Eligible products may be exchanged within the applicable 30-day period, subject to the product meeting our return conditions and the replacement item being available.